Please note all prices on the website are listed in Australian Dollars.

A minimum charge of $75 per quilt applies to all quilts.

All measures will be taken to provide a quality product. However, the flatter the quilt tops the better the outcome of the quilting will be. Puckers or fullness in the quilt top or its borders may result in puckers and tucks being sewn into the quilting, and wavy borders may result in puckering or a quilt top that is not square. Measure the quilt top across the top, middle, and bottom, these measurements should all be the same to help ensure the quilt top is square and flat and therefore aid in a better-finished quilt.

Upon receiving and inspecting your quilt, should any issues requiring substantial correction arise this will be discussed, and a quotation will be provided, which requires your written approval before the commencement of work. This will be charged at a rate of $40 per hour or part thereof.

Please acknowledge that longarm machines are mechanical devices, which on rare occasions mechanical issues may arise, potentially causing damage to a quilt top or backing. Should this occur, every effort will be made to remedy the problem.

All completed quilts requiring postal delivery will be delivered via Australia Post. Postal services will charged at cost at the time delivery is required. We endeavor at all times to ship your orders in the most economical but secure manner.

Once the order has left our premises, it is deemed to be delivered. You will receive updates and tracking information from Australia Post if they are available. For lost or missing parcels please contact Australia Post using your tracking email details.

Please see the Australia Post website for delivery time estimates.

Invoices will be emailed upon the completion of the quilt and payments must be received in full before the finished quilt is returned.

Invoice payments can be made through the following methods:

• Bank transfer

• Eftpos (in person)

• Cash

No refunds are given on any finished quilt.

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